LensAlign Status: Long Ruler Kit

The bad news...

I rejected the manufacturing run of the Long Ruler portion of the Long Ruler Kit. We expected Long Ruler sub assemblies to be shipped to us today for shipment to you this week. However, in getting a sample "printed" piece from the run (before other operations were performed on the ruler substrate itself), I rejected it as not quite up to our quality standards. I am not sure that anyone would have noticed, but I did, and cannot ship what I know to be substandard parts.

The cause problem seems to have been isolated by our vendor, and they have done some preliminary test runs. More work to be done today before I can confirm a new ship date. I am shooting for June 1, but cannot commit to that until I have more dialog.

I sincerely regret this circumstance.

The good news...

We are committed to making sure that LensAlign (as with all of our products) meet and exceed our stringent internal standards.  That is my commitment to you.

Thanks for your patience and understanding.

BTW...For you production geeks. We had already done a pre-production run of the Long Ruler and it passed with flying colors except for a few minor graphic changes both to the working portion of the top surface of the ruler, as well as the bottom non-working half. These changes required new "screens" to be manufactured for the printing process. We believe it is in these new screens where the fault occurred. Each time a new press run is set up there is potential for error and/or changes that will effect the product. So we must be diligent at every turn. Just part of the manufacturing process that many people do not understand, in terms of difficulty, time, effort, and effect on final price.

Again. Thanks for your kind support...

Update on Mon, May 18, 2009 at 12:32 PM by Michael Tapes

Also the special introductory pricing on LensAlign PRO will stay in effect until we are able to ship the LRK.

Comments

[Kayla]

Glad to find your product - will be following your blog to learn more.

[Michael Tapes]

Welcome Kayla..